Booking Administrator

Application deadline: 15 May 2026

£26,700 - £28,700

Based in the beautiful rural setting of Stoneleigh, Pragmatic Consulting Ltd is a fast-growing business that offers external training solutions to some of the UK leading tier one construction companies on a national basis. Pragmatic Consulting have training facilities throughout the UK offering flexibility to their clients. This is a great time to join this dynamic forward-thinking company that offers professional support and guidance to help you achieve your career goals. We are currently expanding rapidly to continue to meet growing client demands.

Please note due to the rural location and limited public transport you will need your own transport to be able to get to and from Stoneleigh Park.

Job Overview

We are seeking a Booking Administrator to join our team. The ideal candidate will be responsible for cultivating strong relationships with assigned customers and suppliers, addressing enquiries promptly and effectively to surpass service expectations.

Responsibilities

• Uphold our company values in all customer communications, serving as a brand ambassador.
• Answer telephones and help and support clients
• Utilise internal CRM systems to generate and update quotes, process emails and follow team processes.
• Respond efficiently and effectively to emails, support with enquiries, ensuring responses are sent within 2-hours of receipt and supporting enquiry through to a booking.
• Pass to other team members any enquiries need further assistance with.
• Take and process bookings and phone payments as required
• Process website, phone and email course bookings
• Update internal spreadsheets
• Update client information in CRM system
• Process training paperwork onto various systems
• Invigilate exams (training will be given)
• Various other admin associated activities to help the smooth running of a busy training company.

Skills & Aptitudes

• Ability to learn and work with internal CRM systems.
• Demonstrates resilience to pressure and the challenge this brings whilst adapting to critical work demands with flexibility.
• Proactive desire to self-develop in skills relevant to the requirements of the role and wider business.
• Good written and verbal communication skills.
• Strong literacy, numeracy, administration, and organisational skills.
• Fully competent in Microsoft Office particularly, Excel, Word, and Outlook.
• Be a team player, help the wider team and able to work well on own initiative.
• Excellent customer service skills.
• Accurate administration skills and a good eye for detail.
• Strong work ethic, energy, and enthusiasm a must.

Experience required

Mandatory

Proficient in the use of Excel, Word, Outlook and the use of CRM Systems.

Desirable

Previous experience working within an external training company would be advantageous.

Knowledge of Neetrix and Access Planit.

Job Details

Pay:

• £26,700.00 - £28,700.00 per year.

Schedule:

• Full-time
• Mon to Friday
• 09:00 to 17:30 with 1 hour lunch

Work Location:

• In person
• Stoneleigh Park, Warwickshire

Benefits

• Competitive Salary: £26,700.00 - £28,700.00 per year
• 23 days holiday plus bank holidays on commencement; this increases to a maximum of 30 days with length of service
• Invested in employee health and wellbeing with mental health first aiders, counselling, and support helpline
• Company Sick Pay
• Investment in your continuous professional development
• Company events
• Free on-site parking

To Apply

Email your CV and covering letter to: vacancies@pragmatic-consulting.co.uk

Interview Information

First stage interviews will take place over telephone for approximately twenty minutes. With a view to progress successful candidates to a face-to-face interview at our Stoneleigh Park Training Centre whereby you will be asked a set of competency-based questions and practical. Interviews will take place whilst the advert is still live, do not delay in getting your application in!

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