How to Measure the ROI of Upskilling in Construction and Utilities

Organisations often struggle to show the tangible value of their training investments. Measuring the return on investment (ROI) of upskilling provides clarity — helping justify spend and refine future programmes.

1. Define Clear Objectives

Start by identifying what you want to improve — safety performance, productivity, or employee retention.

2. Track Operational Metrics

Compare performance data before and after upskilling. Look for reduced downtime, fewer incidents, or improved quality.

3. Gather Qualitative Feedback

Supervisors and operatives can often describe benefits that numbers alone miss — such as improved confidence or teamwork.

4. Evaluate Retention and Engagement

Training that makes work safer and more rewarding contributes to lower turnover.

5. Communicate Results

Create simple dashboards or summaries linking training outcomes to business goals. Demonstrating impact builds leadership confidence in future training.

When ROI is measured effectively, upskilling shifts from being a compliance exercise to a core performance driver.

« Back to news